Tuesday, 8 January 2013

The Shame of Streetshirts

"Same Day T-shirt Printing".  "Same Working Day Dispatch".  "No Minimium (sic) Order."  I should've been suspicious when I saw that they can't spell 'minimum' correctly...

But I still thought that Streetshirts would be a great company to provide me with a one-off hoodie of my own design, so I spent a while creating exactly what I wanted with their online software.  When I was happy with the design, I submitted it, paid for it and waited.

And waited.

And waited.

And waited.

In fact, I'm still waiting.

I placed my order on the 3rd of December.  Plenty of time, I thought, to get the item before Christmas.  When I logged in to my account on their website, there was a dispatch estimate of the 4th of December.  When it hadn't arrived two days later, I sent a friendly email asking if there was a problem.

TEN DAYS after I sent the email, I received this reply:

I couldn't really say much to that, so the waiting resumed.

In the meantime, I checked my account and was greeted with an order history that hadn't been there before:

12 days from payment to production, and a further 4 days to complete the item?  You fail, Streetshirts.

But, ever the pacifist and a typical Brit, I still waited.

SEVENTEEN DAYS later and the item still hadn't arrived...so I emailed them again:

As you can see, I was far from brutal in my plea for help.  I wasn't rude, I wasn't pushy...and yet they  still completely ignored me.  To date I've received no reply to this email at all.  I have, however, received an email from them.  A promotional email offering me a free t-shirt with my next order.  Laugh?  I nearly broke a rib.

Naturally, I started to wonder if I was the only one who was having problems with this company - so I took a look at the Twitter masses to see if anyone else was tweeting their annoyance.  I was stunned...

It seems there are many people who are struggling to 1) Receive their orders, 2) Get replies and/or 3) Get their money back.  This is just appalling. 

With the knowledge that Streetshirts have failed their customers spectacularly, and with encouragement from the great and wise Skip Ad Ninja, I gathered some of the angry tweets and compiled them in the image you see above.  I then posted it to Flickr and added it to a tweet along with a heads-up to BBC consumer programme, X-Ray.  Much to my delight, X-Ray responded:

Today, I replied to X-Ray saying that there appear to me more and more disgruntled customers tweeting their annoyance every day.

I'm giving Streetshirts one week in which to deliver my order or give me my money back.  If by then nothing has happened, I'll be stepping up my campaign and will start by emailing X-Ray with all the details they need.  Of course, they might not be able to do anything about this shockingly bad customer service - but at least I will have spoken up.

Streetshirts - you're dreadful.  You're taking money and screwing up orders, leaving a trail of very unhappy customers who are trying time and time again to reach you - and yet you're ignoring us.  Get your act together before everyone turns their backs on you.

Oh, and for the record...those backs will probably be wearing Spreadshirts designs.  That company actually works.

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